Frequently Asked Questions

Shipping/Delivery

  • We ship gift boxes across the United States. At this time, we do not offer international shipping.

  • We ship orders Wednesday through Friday, from 10 am to 6 pm EST. Standard shipping typically takes 5-7 business days once your order has shipped.

    For custom or bulk orders, processing and shipping time will be determined per order.

  • Shipping costs vary depending on the box’s weight, size and destination. While we're always striving to keep shipping costs low, per-box shipping is an additional $9.99, except on orders over $100. (Use code FREESHIP)

    For custom or bulk orders, we’ll calculate the real-time shipping cost and include it in your proposal or final invoice.

  • Unfortunately, we're unable to submit address change requests once an order has shipped. Please carefully review the order confirmation email after placing your order, as we're happy to make any changes to the shipping address prior to shipment.

  • Yes, we offer multi-address shipping for corporate orders and larger gift-giving needs.

  • Yes, we offer local delivery for bulk orders within a certain radius of our location. Delivery fees may apply, and we’re happy to arrange specific delivery dates for events and corporate gifting.

  • Once your order is shipped, you’ll receive a tracking number to monitor the delivery status.

  • If there’s a problem with your delivery or your box arrives damaged, please contact us within 48 hours of receiving it. We’ll work quickly to resolve the issue and ensure satisfaction.

Returns/Exchanges

  • Ready-to-ship, non-custom gift boxes can be returned within 15 days of delivery for store credit. Please ensure the box is in its original condition and contact us to initiate the return process. Return shipping fees may apply.

    Custom orders are final sale and are not eligible for returns.

  • If your order has not yet entered production, you may cancel it by contacting us as soon as possible. However, once production begins, cancellations are no longer possible. Changes to an order may be possible but could extend the delivery timeline or incur additional fees.

Ready-To-Ship

  • Each gift box is thoughtfully curated to feature a selection of high-quality products from Kentucky-based artisans and brands. The specific contents of each box are listed on our website, showcasing items that reflect Kentucky’s unique craftsmanship, flavors and spirit.

  • Yes! Each ready-to-ship box includes an occasion card of your choice, complete with a handwritten message for a personal touch. This makes it easy to send a thoughtful, customized message with your gift.

  • If you’d like to customize a ready-to-ship box, simply click the email link in the box’s description on our website to get started. We’ll work with you to adjust the selection based on your preferences!

  • Absolutely! We specialize in creating custom gift boxes for corporate clients, tailored to your brand, values and recipients. Please fill out our corporate inquiry form to discuss your needs and begin our customization process. We’ll create a proposal that aligns with your vision, incorporating Kentucky-made items to create a memorable gifting experience for your organization.

  • Yes, we offer digital gift cards that make perfect presents for recipients who may wish to select their own Kentucky Curated gift box. Gift cards are available for purchase on our website and can be used toward any of our ready-to-ship or custom gift box options.

  • While we make an effort to limit the availability of products that are prone to melting in warmer weather, items like chocolate and candles are still popular choices. Please be aware that if you choose to include items that may melt, it is at your own risk. We cannot guarantee the condition of these items upon arrival and are unable to offer refunds for any melting issues during transit.

Corporate Gifting

  • To place a corporate order, please start by filling out our Corporate Gifting Inquiry Form on our website. We’ll use this information to create a customized proposal based on your preferences, budget and event needs.

  • Absolutely! All items are custom-curated to suit your needs, with an emphasis on Kentucky-made products. If you have specific items, branding or customization requests, we can work with you to incorporate these.

  • Turnaround times vary depending on the size and customization level of your order. On average, corporate orders take 4-8 weeks. For highly personalized orders or larger quantities, please allow additional time.

  • Yes, we provide tiered pricing for larger orders. Contact us directly with your order details to discuss volume discounts.

  • Yes! Every gift box comes with a complementary branded correspondence card and handwritten note.

    We also offer custom options, including branded packaging materials and other add-ons to make your gift box memorable.

  • We do not have a strict minimum for corporate orders, but there may be minimums on specific customization options. Please contact us to discuss your requirements.

Other

  • Each item is handpicked from Kentucky-based artisans and businesses. We partner with many businesses, small and large, sourcing everything from food items to lifestyle products that reflect Kentucky’s local craftsmanship and culture.

  • Yes, if you have a particular brand in mind, let us know! We’re happy to collaborate with specific Kentucky brands when possible.

  • You can reach us by email or through the contact form on our website.